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Warranty

The measure of a good supplier is not just the efficiency of the transaction and delivery service, but also how problems are dealt with in the unlikely event that things go wrong. Not only do we pride ourselves on our exceptional aftersales care, we strive to make sure that every customer is nothing but delighted with their purchase.

Every acoustic or digital piano supplied by Chamberlain Pianos comes with a minimum two year warranty for your peace of mind.

New pianos:

The warranty on a new instrument is defined and backed by the manufacturer, with whom we work closely to ensure any problems are resolved satisfactorily and in a timely manner.

Standard manufacturer warranty information is as follows:

Yamaha acoustic pianos: 5 years
Yamaha Silent, TransAcoustic & Disklavier pianos     5 years on the acoustic piano, 2 years on the electronics (extendable to 5 years, subject to product registration)

Yamaha Clavinova CLP, CVP & CSP series digital pianos

2 years (extendable to 5 years, subject to product registration)
Yamaha AvantGrand hybrid pianos 2 years (extendable to 5 years, subject to product registration)
Yamaha Arius, P & DGX series digital pianos 2 years
Click here to register your Yamaha piano

 

Kawai acoustic pianos 10 years
Kawai Anytime & Aures pianos 10 years on the acoustic piano, 5 years on the electronics
Kawai KDP & ES110 digital pianos 2 years
Kawai ES520/920, CN, DG, MP & VPC series digital pianos 3 years
Kawai CA & Novus Series digital pianos 5 years

 

Roland F & FP series digital pianos 2 years
Roland HP, LX, DP, KF & GP series digital pianos 10 years

 

Casio Privia & Celviano series digital pianos 2 years (extendable to 3 years, subject to product registration)
Casio CDP-S series digital pianos 2 years

 

Bluthner, Rönisch & Irmler acoustic pianos 5 years

 

Second hand & restored pianos:

Our technicians service every used piano that is available for sale at Chamberlain Pianos, to ensure that it will provide reliable service to its new owner for years to come. Each used instrument is guaranteed for a minimum of two years, and in most cases five years (see individual product listing), covering parts and labour in the event of faulty workmanship in our setup, or restoration processes where applicable. In the very unlikely event of a fault we will arrange for a local technician to visit quickly to attend to it.

Our warranty excludes damage caused by attempting to move, repair or maintain the instrument yourself, neglect or abuse of the instrument. Also excluded from our warranty is tuning, along with general wear and tear, including problems caused by changes in climatic conditions, such as sticking keys and dampers, and broken strings, all of which are considered a part of regular piano maintenance.

Please don’t hesitate to contact us should you need any assistance or advice regarding the maintenance of your piano.