We despatch orders quickly and efficiently. Standard orders processed before 1pm are very often despatched on the same day (subject to payment terms and stock availability). Orders placed after our couriers have collected will usually be shipped the following day. We use a variety of couriers and shipping methods to ensure that orders are shipped and delivered quickly and safely. We can call upon a number of additional couriers during busy periods, and also operate a private specialist service for acoustic and digital piano deliveries.
All acoustic pianos purchased from Chamberlain Pianos are delivered by specialist piano removers. Our delivery team have transported pianos all over the world, are fully insured and can get your piano into even the tightest of spaces. Wherever you are located you can be confident that your instrument will arrive safely.
We do our best to fit around your schedules and to meet your delivery requirements, and we keep you informed every step of the way to ensure that piano delivery day is the happy event it should be!
All acoustic pianos are delivered free of charge to UK mainland ground floor locations. More complicated deliveries, including those involving flights of stairs may incur additional charges which would be agreed in advance.
Our carriage charges are normally calculated according to order contents as below:
| Most instruments, accessories, & books |
£3.75 + VAT Free over £50 inc.VAT |
|
Large items (Portable digital pianos) |
£17.50 + VAT for first item £12.50 + VAT for each subsequent item |
|
Digital pianos (Most upright style models) |
FREE boxed delivery (requires self-assembly) £195 + VAT for GOLD delivery (includes assembly, positioning, and disposal of packaging) |
|
Large digital pianos (Grand piano style cabinets and selected larger models) |
£49 + VAT for boxed delivery to schools (requires self-assembly) £75 + VAT for boxed delivery anywhere else (requires self-assembly) £195 + VAT for GOLD delivery (includes assembly, positioning, and disposal of packaging) |
| Acoustic pianos |
Free ground floor delivery Call us for more complicated deliveries |
| Manufacturer surcharge | Details on product pages where charges are applicable |
| Books | £7.50 + VAT |
|---|---|
| Most instruments & accessories | £22.50 + VAT per order |
| Large items | £50 + VAT per item |
| Digital pianos |
£95 + VAT for boxed delivery to schools (requires self-assembly) £150 + VAT for boxed delivery anywhere else (requires self-assembly) |
| Large digital pianos |
£125 + VAT for boxed delivery to schools (requires self-assembly) £300 + VAT for boxed delivery anywhere else (requires self-assembly) |
| Acoustic pianos | Call us for a quote |
| Manufacturer surcharge | 50% increase on the UK mainland surcharge as shown on applicable product pages |
| Books & sheet music | 10% of basket total Min £12.50 ex.VAT |
|---|---|
| Most instruments & accessories | 12.5% of basket total Min £25 ex.VAT |
| Large items |
£75 ex.VAT for first item £50 ex.VAT for each subsequent item |
| Digital and acoustic pianos | Call us for a quote |
| If you would like to order from us, but you live outside the United Kingdom, Channel Islands, or Republic of Ireland, please email us at pianos@chamberlainmusic.com with your enquiry and we will do our best to help. |
If your basket contains items from more than one of these categories, you will be charged a blended rate (usually equivalent to the highest individual carriage charge). Some extremely large and built-to-order products are shipped direct from the manufacturer and are subject to further surcharges (see individual product pages for more information).
Orders paid before 3pm are normally despatched the same day subject to availability.
Couriers are contracted to deliver Monday to Friday only, with the exception of our private piano delivery team who deliver on Saturdays where applicable.