The terms and conditions below apply in the case of sales of goods made from this website. Our terms and conditions for purchases made from one of our catalogues, over the phone, by mail or any other means will likely differ and should be referred to separately.
You should understand that by ordering any of our products using this site, you agree to be bound by these terms and conditions.
Our terms and conditions were amended in June 2014 in order to effect some changes in the Consumer Contract Regulations 2013 which have replaced the Distance Selling Regulations 2000.
Chamberlain Pianos subscribes to the Consumer Protection from Unfair Trading Regulations 2008 which can be viewed by clicking here.
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
After placing an order, you will immediately receive an email from us acknowledging that we have received your order - this is not an acceptance, simply an acknowledgement of your order.
All orders are subject to acceptance by us; we will confirm acceptance to you by sending a second email (dispatch notification) at which time the contract between us will be formed and we will confirm delivery details.
If there are any problems or unexpected delays we will contact you before dispatch and give you the option to amend, cancel, or accept a part refund for your order.
We have lots of options for payment at Chamberlain Pianos. You can pay with a range of cards including Visa, Mastercard, American Express, Maestro and PayPal Express.
You can also pay using the following methods:
Credit accounts for schools, colleges, and universities
All UK-based schools, colleges, and universities are welcome to place orders using our Pay on Account feature.
Once your order is dispatched, we'll send you an invoice, which you'll have 30 days to pay.
There's no paperwork to complete and no need to contact us in advance - just place your order as usual, and we'll take care of the rest!
Once at the checkout, simply navigate to the payment options and select 'Pay on account'.
Credit subject to status and affordability. Terms & Conditions Apply. Frederick Hyde Ltd trading as Chamberlain Pianos is a credit broker, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 735079. Registered office address: Corporate House, Kings Road Industrial Estate, Haslemere, GU27 2QH. Registered in England and Wales No. 3112115
Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed throughhttp://www.fca.org.uk.
Select Klarna at the checkout to pay either in up to 30 days, or to spread the cost over 3 interest free payments.
Pay in 3:
Split your purchase into three payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest.
Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Pay in 30 days:
Get what you love today and pay up to 30 days after placing your order. No upfront payments.
Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Klarna Financial Services UK Limited ("Klarna") is authorised and regulated by the Financial Conduct Authority ("FCA") for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna provides both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 125 Kingsway, London, WC2B 6NH.
For full terms and conditions please see here:
https://www.klarna.com/uk/terms-and-conditions/
The prices published on Chamberlain Pianos' website apply only to orders placed over the internet.
With such a large catalogue of items in our database it is inevitable that from time to time there will be errors in pricing caused either by our mistake or by errors in the data sent to us by manufacturers and publishers. If this means that your order will cost more than anticipated we will check with you by email before processing your order. If the price increase is small, we may at our discretion decide to absorb the increase ourselves.
We aim to provide as accurate information as possible. All drawings, photographs, video clips, descriptions and advertising are issued or published solely to provide you with an approximate idea of the products they describe. They do not form part of the contract between you and us.
Chamberlain Pianos retains full title to all goods supplied until paid for in full including delivery charges however products will be at your own risk from the time of delivery. In the event of the customer's insolvency Chamberlain Pianos reserves the right to reclaim goods for which full payment has not been made.
All goods are subject to availability. While we endeavor to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we may refund you the price paid for such goods as soon as possible and in any case within 14 days or, in the case of an account customer, we may, in our absolute discretion, raise a credit to offset the amount invoiced to you.
We maintain no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attacks, wars, civil commotions, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
We will deliver your goods within a couple of days if in stock, or normally within one week if not. If you need delivery by a certain time, please state this on your order and we will very likely be able to oblige.
If for some reason we have not delivered your order within the specified time, please contact us and we will immediately do our best to solve the problem.
For details of our carriage arrangements and charges please click here.
If your goods are not delivered to you within 14 days of the dispatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the dispatch date by email shortly after we have received your order.
Any claim arising from damage in transit must be made to Chamberlain Pianos within 3 days of receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them. Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection. Damaged goods must be reported within 3 days of delivery otherwise Chamberlain Pianos cannot accept responsibility. If unsure, sign for goods as unexamined.
If you order products from our site for delivery outside of the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of such charges. You should also be sure to comply with all applicable laws and regulations of the country for which the products are destined - we will not be liable for any breach by you of any such laws.
Books and sheet music are zero-rated for VAT; most other items are rated at 20% for delivery within the United Kingdom, even if you have registered as a non-UK customer.
Since Brexit, all items being delivered outside of the United Kingdom are zero-rated for VAT however local duties and taxes may be payable.
If the goods you receive are faulty please return them to us in their original condition within 30 days and we will either repair or replace them or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage. In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:
If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
All new products covered by WEEE regulations have a crossed-out wheelie bin symbol displayed on the product or packaging:
Older products may not have this symbol but can still be recycled.
As a retailer of WEEE musical equipment we are obliged under WEEE regulations to offer our customers free take-back of their WEEE on a like-for-like basis when purchasing a new electrical or electronic product from us.
Customers must return their WEEE item(s) to Chamberlain Pianos within 28 days of purchasing their new item. This can be done in store, or you can send the item to:
Chamberlain Pianos
Formex House
Kings Road Industrial Estate
Haslemere
Surrey GU27 2QH
*Please note we are unable to reimburse customers any postage costs.
Customers can also choose to take WEEE to their local recycling site. You can find your closest participating collection site by entering your postcode at www.recycle-more.co.uk.
Any queries can be directed to accounts@frederickhyde.com.
We take your security seriously - when you give us your personal information and payment details, they will be securely encrypted before they are transmitted over the internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly by electronic means. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
The minimum warranty/manufacturers guarantee for products sold on this site to us for a period of one year. Many products have a longer warranty period, and this will typically be stated on the page where such products are advertised.
For more information on digital and acoustic piano warranties, click here.
If you have any complaint about our service, please e-mail or telephone us - we want to know if and when we go wrong. We will treat your complaint fairly and confidentially, and we will endeavor to respond to all complaints by return.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Frederick Hyde Ltd, or their content and technology providers. All rights reserved. Permission is granted to copy and print portions of this website for the sole purpose of placing an order with Chamberlain Pianos. Any other use of materials on this website without the prior written permission of Chamberlain Pianos is strictly prohibited.
Your use of the Chamberlain Pianos website and any purchase of any products using the Chamberlain Pianos website will be governed by English law and will be deemed to have occurred in the United Kingdom.
To the fullest extent permitted by law, Chamberlain Pianos is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Chamberlain Pianos does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Chamberlain Pianos nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Chamberlain Pianos does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Chamberlain Pianos , its affiliates, directors, employees or other representatives.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Third party/parties’ mean entities that are distinct from the primary party (Chamberlain Pianos), such things as a payment processor, delivery service or outsourced manufacturers are all examples of third parties.
Data Compliance Officer is an individual responsible for ensuring an organization adheres to external data regulations (such as GDPR) and internal policies that involve the gathering and management of data.
Chamberlain Pianos is a trading name of Frederick Hyde Limited.
All correspondence should be sent to our offices in Haslemere as follows:
Chamberlain Pianos
Corporate House
Kings Road Industrial Estate
Haslemere, Surrey GU27 2QH
United Kingdom
Tel: (01428) 658806
Fax: (01428) 658807
VAT registration number: GB737057230
Company registered in England and Wales, number 3112115